Payment Security

Payment Security

The payment provider for the lomance is Paypal Payment Co., Ltd.
We accept PayPal as payment for the website.

  • PayPal

https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security

  • PayPal Buyer Protection

When you purchase from a seller who accepts PayPal, you may be eligible for a refund under the PayPal Buyer Protection program. If applicable, through the PayPal Buyer Protection program, you will be able to receive full compensation, including the purchase amount and original shipping (if any). PayPal will determine whether your claim qualifies for the Buyer Protection program. PayPal's original decision is final, but if you now have new or compelling information that we didn't have when we made the original decision, or you believe the decision was made in error, you can appeal the decision to PayPal.

IMPORTANT: During the process of resolving your claim, you may be required to return the item to the seller or another party designated by PayPal. The PayPal Buyer Protection program does not reimburse possible return shipping costs.

  • PayPal's Buyer Protection program may apply to the following specific transaction issues:

You haven't received the item from the seller (called a "Not Received" claim), or
You received an item that was not what you ordered (called a "Significantly Different than Described" claim).

If you believe that a transaction made through your PayPal account was not authorized by you, this claim is different from the Buyer Protection program.

So we have no direct relationship with your funds, all funds are guaranteed by a third-party platform, so there is no insecurity,

If you have any questions, you can contact us by email, we believe that communication can solve any problems (support@lomance.com)

Provide security for buyers

  • Your financial information

PayPal will not share all your financial information with sellers, helping you to ensure the security of your transactions.

  • 24/7 monitoring

We monitor transactions 24/7. This should give you peace of mind.

  • Security technology

Our encryption helps ensure that your online transactions are protected from beginning to end.

  • Fraud prevention

If you find anything suspicious, please contact us so that we can help you protect yourself from fraudulent charges against your account. We will never ask for sensitive information in an email.

  • Dispute Resolution

If there is a problem with a transaction, we will hold the funds until the problem is resolved. We will investigate and be involved every step of the way.

  • Global Purchase Protection

Buy and sell worldwide. We process 25 currencies in over 200 markets, making it easy and secure to send, spend and sell.

None of your data is displayed or managed, all customer data is automatically managed by PayPal Verisign server circuits.

Paying with PayPal is simple, secure and fast. More information at paypal.com

Note: The shipping address you enter when ordering must match the address provided on the Paypal website!