Contact US
- Contact US
At Romance.com, we are always committed to providing friendly and efficient customer service. Our professional support team is online 24/7 and ready to help you at any time. If you encounter any problems or are not satisfied with the product, we recommend that you contact us first. We are committed to carefully researching your needs and doing our best to provide you with a suitable and satisfactory solution.
If our solution does not meet your expectations, you still have the option to contact your credit card company to initiate a chargeback request. But rest assured that your satisfaction is always our solution and we are committed to providing you with a worry-free and endless shopping experience.
- How to contact us
For inquiries or ordering assistance, please contact us via our email
Email: support@lomance.com. We will respond within 24 hours.
Fast support is available from 9 am to 10 pm (EST) Monday to Sunday.
Live Chat: Chat with us instantly on our website during business hours.
Mobile: +86 19184948531
Email: support@lomance.com
Address: No. 1, Lane 18, East Jinnan Road, Gangnan Village, Guzhen Town, ZhongShan City, Guangdong Province, China
If you have any questions or need advice, we are here to help!
We can't guarantee that all products are absolutely perfect, but we promise to provide you with good service and ensure your shopping experience is worry-free.
Shipping damage or quality problems? Please rest assured that if your goods are damaged or have quality problems during transportation, please contact us immediately.
Contact customer service: You can contact us through our online support or after-sales service email support@lomance.com, and we will speed up the process for you.
Quick response: We promise to respond to your request within 24 hours and provide you with a satisfactory solution.
Factory and supply chain: Our factory is located in mainland China, and all products are strictly quality tested.
Worry-free return policy guarantee: We provide a 30-day return service. If you find any problems within 30 days after receiving the package, we will provide you with a convenient return service.
Your satisfaction is our bearing mission, and Lomance is always committed to providing you with quality products and excellent services!
- Our commitment to you
Lomance has more than 3 years of industry experience and has formed a professional, efficient and creative team dedicated to providing high-quality lighting solutions and excellent customer service. We provide a seamless experience and pride from consultation to delivery, ensuring that customers enjoy the most convenient service.
Whether you are designing lighting for home, office or commercial space, we will provide professional advice and personalized solutions according to your needs to help you create an ideal lighting environment and ensure the success of your project.
